Privacy Policy

Last Updated: October 2025

  1. Introduction

    Welcome to Fortuna Financial Services Pte. Ltd. (“FortunaFS”, “we”, “us”, or “our”).
    Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit fortunafs.com
    or interact with our services.

    We are committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore. By using our website or submitting your personal data, you agree to the terms of this Privacy Policy.

  2. Information We Collect

    We may collect the following types of information:

    • Personal Information
      Name, contact number, email address, NRIC/FIN (if required for loan application), company name, and UEN.
    • Financial Information
      Loan amount, business financial data, or supporting documents submitted for loan assessment.
    • Technical Information
      IP address, browser type, operating system, referral URLs, and browsing behaviour via cookies or analytics tools.
    • Communication Records
      Any correspondence with our consultants, including email, chat, or WhatsApp.

  3. How We Use Your Information

    Your information is used for:

    • Processing loan applications and verifying identity.
    • Assessing creditworthiness and eligibility.
    • Communicating with you regarding your application or enquiry.
    • Complying with legal or regulatory obligations.
    • Improving our website, products, and services.
    • Marketing our services (with your consent).

  4. Disclosure of Information

    We may share your information with:

    • Partner lenders, financial institutions, or licensed financiers for loan evaluation.
    • Our business partners, service providers, and IT vendors who assist in operations.
    • Government agencies or authorities when required by law.

    We do not sell or rent your personal data to any third party.

  5. Data Protection and Retention

    We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

    Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

  6. Cookies and Tracking Technologies

    Our website uses cookies and analytics tools such as Google Analytics to understand visitor behaviour and improve performance.

    You can choose to disable cookies in your browser settings, but this may affect certain site features.

  7. Marketing Communications

    If you have consented to receive marketing updates, we may contact you via email, SMS, or WhatsApp.

    You can opt out anytime by clicking the unsubscribe link or emailing us directly.

  8. Access, Correction, and Withdrawal of Consent

    You may request to access, correct, or withdraw your consent for the use of your personal data by contacting our Data Protection Officer at:

    Email: [email protected]
    Address: Fortuna Financial Services Pte. Ltd., Singapore

    We will respond to your request within a reasonable time in accordance with the PDPA.

  9. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

  10. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes in legal or business requirements.

    All updates will be posted on this page with the revised effective date.